Terms of Service

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Last updated: 2 June 2026 Effective date: 2 June 2026

These Terms of Service ("Terms") govern your access to and use of Kontekstboard, the kanban board for software teams that attaches structured Skills to work items so AI coding tools can pick them up via an MCP server, available at https://kontekstboard.com (the "Service"). Kontekstboard is a product of Kontekstwork ApS. Please read these Terms carefully.

This version replaces all earlier versions of the Terms from the effective date above. If you signed up before the effective date, the version in force when you signed up continues to govern your relationship with us until you accept this version (for example, by continuing to use the Service after we have notified you of the change in accordance with Section 18).

Language. These Terms are published in English and Danish. The English version is the official text and prevails in case of any discrepancy. Where mandatory Danish consumer law requires the Danish version to be used (in particular for Consumers within the meaning of the Consumer Addendum below), the Danish version prevails for that Consumer.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, in which case "you" and "Customer" refer to that entity. If you are an individual using Kontekstboard in a personal capacity, the Consumer Addendum at the end of these Terms applies to you.

1. The parties

The provider of the Service is:

Kontekstwork ApS, provider of the Kontekstboard service CVR no.: 46512669 Address: Hørkrogen 6, 5270 Odense N, Denmark Contact: [email protected]

referred to in these Terms as "Kontekstwork", "we", "us" or "our".

2. Acceptance of terms

By creating an account, accessing the Service, or using the API, the CLI or the MCP server, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, you may not use the Service.

3. The Service

Kontekstboard is a kanban board for software teams. You can create boards, columns and work items, attach Skills (structured guidelines containing architectural rules, code style constraints and domain context), and connect external AI coding tools (such as Claude Code, Cursor or GitHub Copilot) via our built-in MCP server, our API or our CLI so those tools have the right context before they start work.

We may add, change or remove features at any time. We will not make material reductions to the core functionality of paid plans without reasonable advance notice.

For consumers (B2C): Material modifications beyond bug fixes, security updates and minor changes necessary to maintain conformity of the Service will be made on at least 30 days' advance notice, and you may terminate without cost before the change takes effect, in line with Article 19 of Directive (EU) 2019/770 on digital content and digital services.

4. Accounts

To use the Service you must create an account. You agree to:

  • provide accurate, current and complete information;
  • keep your password and any API, CLI or MCP tokens confidential;
  • notify us promptly at [email protected] if you suspect any unauthorised use; and
  • be responsible for all activity under your account.

You must be at least 16 years old to create an account. This is a contractual minimum we have chosen; the Danish age of consent for information-society services under GDPR Article 8 (databeskyttelsesloven §6 stk. 3) is 13.

5. Acceptable use

You may not, and may not allow any third party (including any AI tool you connect to the Service) to:

  • violate any applicable law or third-party right;
  • upload or process content you do not have the rights to use;
  • reverse engineer, decompile or attempt to extract source code, except where applicable law (including Article 6 of Directive 2009/24/EC) expressly permits this;
  • circumvent or stress-test our security, rate limits or access controls;
  • use the Service to develop a competing product that is substantially similar in functionality to Kontekstboard;
  • use the API, CLI or MCP server in a way that exceeds reasonable rate limits or that materially degrades the Service for other users;
  • send spam, malware or other harmful content via the Service;
  • scrape the Service or its data using automated means other than through the documented API.

Nothing in this Section 5 restricts your right to benchmark or evaluate the Service to the extent such restrictions would be invalid under mandatory EU law (including Article 35 of the EU Data Act, Regulation (EU) 2023/2854).

We may suspend or terminate access for any breach.

6. Subscriptions, billing and Polar.sh as Merchant of Record

Paid plans are sold through Polar.sh as our Merchant of Record (MoR). This means Polar.sh is the seller of record for your subscription, handles invoicing, payment processing, sales tax / VAT collection and refunds in many jurisdictions, and the invoice you receive will be issued by Polar (Polar Software Inc. or its EU entity), not by Kontekstwork ApS. Kontekstwork ApS remains the underlying service provider, responsible for support, uptime and the contractual commitments in these Terms.

By subscribing you accept Polar.sh's terms in addition to these Terms.

Pricing and currency. Prices are shown on https://kontekstboard.com and may include or exclude VAT depending on your billing jurisdiction. We may change subscription pricing for future billing periods on at least 30 days' advance notice sent to your account email (a durable medium). Reasonable grounds for a price change include changes in our costs (infrastructure, payment processing, taxes or other regulatory levies), exchange-rate movements, expansion of plan features, or adjustment to market conditions. For B2C consumers in the EU/EEA, you may terminate your subscription without cost before the new price takes effect, in line with Article 19 of Directive (EU) 2019/770; if you do not cancel before the renewal date, the new price applies to the next billing period.

Renewal. Subscriptions renew automatically for successive periods (monthly or annually, as selected) at the then-current price, unless cancelled before the renewal date.

Cancellation. You can cancel your subscription at any time from your account settings or via Polar.sh. Cancellation takes effect at the end of the current billing period; you keep access until then. We do not provide pro-rata refunds for partial periods, except where required by law (see the Consumer Addendum below for B2C consumers in the EU/EEA) or where Kontekstwork terminates without your fault (see Section 16).

Refunds. Refund requests should be sent to [email protected]. We coordinate with Polar.sh for the actual payment refund; you do not need to contact Polar separately.

Failed payments. If a payment fails, we may suspend the Service until payment is resolved. Repeated failure may result in termination.

7. Free trials and beta features

We may offer free trials, free plans or beta features. Beta features are provided "as is", may be changed or removed at any time, and are excluded from the SLA and warranty provisions in these Terms.

8. Customer data and ownership

Your data is yours. You retain all rights in the boards, columns, work items, comments, attachments, Skills, links and documentation you upload to the Service ("Customer Data").

You grant Kontekstwork a worldwide, non-exclusive, royalty-free licence to host, store, transmit, display and process Customer Data solely as necessary to provide the Service and to perform our obligations under these Terms.

We do not train AI models on your Customer Data. Customer Data is not used to train any model owned by Kontekstwork or any third party.

Data export. On request, and on termination, we provide an export of your Customer Data in a structured, commonly used and machine-readable format that satisfies the requirement of GDPR Article 20, together with any original binary attachments.

You are responsible for the legality of the content you upload and for ensuring you have the right to share it with the AI tools you connect to the Service.

9. AI tool integrations

The Service is designed to make Customer Data available to external AI coding tools you authorise (such as Claude Code, Cursor or GitHub Copilot). When you authorise such a tool, Customer Data leaves the Service and is processed by the third-party provider under their own terms and privacy policy. Kontekstwork merely transmits the data on your instruction (for example, in MCP responses) and is not a controller of the onward processing by the AI tool provider. You should review the terms and privacy policies of any AI tool before connecting it. Kontekstwork is not responsible for how those tools handle the data once it leaves the Service.

10. Kontekstwork's intellectual property

The Service, including the software, design, branding, documentation and the Skills library we publish, is owned by Kontekstwork ApS or its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service in accordance with these Terms during your subscription period. No other rights are granted by implication.

Feedback you send us about the Service may be used by us without restriction or compensation.

11. Confidentiality

Each party agrees to keep the other party's non-public information confidential and to use it only to perform under these Terms. Customer Data is the Customer's confidential information. This obligation survives termination for three (3) years.

12. Service availability and support

We aim for high availability but we do not currently offer a contractual uptime SLA on standard paid plans. Where an SLA is offered (for example, on the Enterprise plan), it will be set out in a separate order form or addendum. Maintenance windows will be announced in advance where reasonably possible.

Support is available by email at [email protected] during normal Danish business hours (CET/CEST).

13. Warranties and disclaimer

We provide the Service with reasonable skill and care. Other than what is expressly stated in these Terms, the Service is provided "as is" and "as available", and we disclaim all other warranties to the maximum extent permitted by law, including any implied warranty of merchantability, fitness for a particular purpose or non-infringement.

We do not warrant that the Service will be error-free, that defects will be corrected, or that any specific result will be obtained from connected AI tools.

This section does not limit the rights of consumers under mandatory law (see the Consumer Addendum).

14. Limitation of liability

To the maximum extent permitted by law:

  • Neither party is liable for indirect, special, incidental, consequential or punitive damages, or for loss of profits, revenue, goodwill, anticipated savings or data.
  • Each party's total aggregate liability arising out of or relating to these Terms is limited to the fees you paid Kontekstwork (via Polar.sh) for the Service in the twelve (12) months immediately preceding the event giving rise to the liability, or DKK 1,000 if no fees were paid.
  • Nothing in these Terms limits liability for fraud, gross negligence, intent, death or personal injury, or any liability that cannot be limited under mandatory applicable law (including, for consumers, the Danish Consumer Sales Act, forbrugerkøbeloven).

15. Indemnity

You agree to indemnify and hold Kontekstwork harmless from any third-party claim arising out of (a) your breach of these Terms, (b) Customer Data you upload to the Service, or (c) your use of any AI tool you connect to the Service. This section does not apply to consumers.

16. Term and termination

These Terms apply for as long as you have an account with us.

You may terminate by closing your account or cancelling your subscription. We may terminate or suspend your access immediately if you materially breach these Terms (including non-payment after notice), or with 30 days' written notice for any reason.

If we terminate without your fault (i.e. not for a material breach by you), we will refund the unused, prepaid portion of any subscription fees on a pro-rata basis via Polar.sh.

On termination:

  • your right to use the Service ends immediately;
  • you may export Customer Data for 30 days after termination (in the format described in Section 8), after which we will delete it from production within the timelines set out in the Privacy Policy and the DPA;
  • accrued payment obligations and clauses that by their nature survive (including IP ownership, confidentiality, liability and governing law) survive termination.

17. Data protection

Kontekstwork acts as data processor where the Customer provides personal data of its team members or third parties through the Service as Customer Data. The terms of our Data Processing Agreement (DPA) at https://kontekstboard.com/dpa apply and are incorporated by reference into these Terms.

Kontekstwork is data controller for account, billing, support, security, audit, analytics-consent and diagnostic data, as described in the Privacy Policy.

18. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or in the Service at least 30 days before they take effect. If you do not accept the changes, you may terminate before the effective date; continuing to use the Service after the effective date constitutes acceptance.

19. General

Assignment. You may not assign these Terms without our prior written consent. We may assign them to a successor in connection with a merger, acquisition or sale of assets.

Entire agreement. These Terms (together with the Privacy Policy, DPA and any Order Form) form the entire agreement between you and Kontekstwork regarding the Service.

No waiver. Failure to enforce any provision is not a waiver of our right to enforce it later.

Severability. If any provision is held unenforceable, the rest of these Terms remain in effect.

Force majeure. Neither party is liable for failure to perform caused by circumstances beyond reasonable control.

20. Governing law and venue

These Terms are governed by the laws of Denmark, without regard to its conflict-of-laws rules. The courts of Copenhagen (Københavns Byret) have exclusive jurisdiction over any dispute, except that consumers may also bring proceedings in the courts of their country of residence and benefit from the mandatory laws of that country, and that EU business customers retain the right to sue in their country of domicile where required by Regulation (EU) 1215/2012 (Brussels Ia).

Consumer Addendum (B2C, EU/EEA)

This addendum applies if you are an individual using Kontekstboard for purposes outside your trade, business, craft or profession ("Consumer"). In case of conflict between these Terms and this addendum, this addendum prevails.

A. Right of withdrawal — and waiver

Under Danish/EU consumer law, you have a 14-day right to withdraw from this contract without giving any reason from the day you enter into it.

However, the Service is digital content / a digital service that is provided immediately on signup. By ticking the box at signup ("I want the Service to start immediately and I acknowledge that I lose my 14-day right of withdrawal once I begin using it"), you give your express consent to immediate performance and you acknowledge that you lose your right of withdrawal once performance has begun, in accordance with section 18(2)(14) of the Danish Consumer Contracts Act (forbrugeraftaleloven) and Article 16(m) of Directive 2011/83/EU.

If you do not give that express consent at signup, you have 14 days to withdraw by emailing [email protected]. We will refund any payment received from you within 14 days of withdrawal.

A model withdrawal form is provided in Annex B below. You may use it but are not required to; any unequivocal statement of withdrawal will do.

B. Statutory consumer rights

Nothing in these Terms affects your mandatory rights as a Consumer under Danish law. In particular, the conformity requirements for digital content and digital services in the Danish Consumer Sales Act (forbrugerkøbeloven), which implements Directive (EU) 2019/770 on digital content and digital services, apply to the extent required by law, including your right to remedies in cases of non-conformity (such as bringing the Service into conformity, a price reduction or termination, subject to the conditions in that Act).

C. Complaints and dispute resolution

If you have a complaint, please contact us first at [email protected]. If we cannot resolve it, you may file a complaint with:

D. Court venue

As a Consumer you may bring proceedings against us either in the courts of Denmark or in the courts of your country of residence. We may only bring proceedings against you in the courts of your country of residence.

Annex B — Model withdrawal form

(The text below reproduces the model withdrawal form set out in Annex I(B) of Directive 2011/83/EU. Complete and return this form only if you wish to withdraw from the contract.)

To: Kontekstwork ApS Hørkrogen 6, 5270 Odense N, Denmark Email: [email protected]

— I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods () / for the provision of the following service (*):

— Ordered on () / received on ():

— Name of consumer(s):

— Address of consumer(s):

— Signature of consumer(s) (only if this form is notified on paper):

— Date:

(*) Delete as appropriate.